Suppliers of self defense gear tactical equipment shooting supplies and AR-15 accessories
Cactus Tactical

Will Call Only Location:
301 W Deer Valley Rd
Suite #6
Phoenix, AZ 85027

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Customer Policies

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Customer's Legal Obligations   Customer Privacy   How to Order a Firearm   Delivery FAQ's   APO Shipping

Order Return Procedure


CUSTOMER'S LEGAL OBLIGATIONS

Each customer agrees to abide by and be subject to the Cactus Tactical web store's rules and policies when placing an order.  The products displayed on this web site are legal to sell in certain political areas, but are not legal to be possessed or shipped to other areas. Items displayed on this web site are not  OFFERED FOR PURCHASE  IN COUNTRIES, STATES OR OTHER POLITICAL AREAS  IN WHICH SUCH SALE WOULD BE ILLEGAL. Any potential customer is responsible for compliance with any local law regarding purchase, possession, use, and misuse of these products.

By purchasing any product displayed on  The Cactus Tactical web store, the customer  asserts that he/she holds the seller harmless for any use of any product displayed. It is the responsibility of the customer (not the seller) to ascertain and obey any and all applicable local, state and federal laws in regard to purchase, possession and/or use of any item displayed on this web site.

CONDITION'S OF USE

Use of the Cactus Tactical web store implies customer acceptance of the Conditions of Use.

The web store is intended to be used by residents of the United States and its territories, possessions, protectorates  and selected international countries. The customer agrees to comply with all applicable laws. Be aware that federal law restricts the sale of firearms to citizens over age 18 (21 for pistols and revolvers) who pass an instant background check with local law enforcement at the point of sale. Many other federal, state and local restrictions also apply to the sale, ownership, use and storage of firearms. In general, you may not purchase a firearm if you are a minor, a convicted felon, a fugitive from justice, a person convicted of a misdemeanor crime of domestic violence, under a domestic restraining order, are addicted to drugs or a habitual drug user, have been dishonorably discharged from the Armed Forces, are not a citizen of the United States or have ever renounced your citizenship. In addition, many states impose additional restrictions and qualifications upon prospective firearms purchasers. There are over 30,000 firearms laws presently in effect across the nation. Please contact your local law enforcement for further details, or you may go to the BATF website www.atf.gov/firearms/statelaws/22edition.htm and request their current publication "State Laws and Published Ordinance - Firearms."

The Cactus Tactical web store may contain advertisements for or information about third-party providers of information, services and products and/or links to their websites. Such advertisements, information and links shall not be construed as approval or endorsement of such vendors or their websites.

The availability of the Cactus Tactical web store is subject to periodic downtime for maintenance and repairs and is subject to interruption due to causes beyond our reasonable control including computer viruses, failure of telecommunication links and failure of Internet infrastructure. The customer acknowledges and agrees that Cactus Tactical and its parent company shall not be responsible for any interruptions of the availability of this web store. The customer also acknowledges and agrees that the content of this web store is proprietary to Cactus Tactical and is protected by U.S. and international copyright laws, trade secret laws, trademark laws and other laws.

CUSTOMER PRIVACY

Welcome to the Cactus Tactical web store. We strive to be your one-stop source for law enforcement, military, civilian and public safety supplies and products. Our  web store is designed to make your shopping experience fast and safe. Our overriding goal is to provide our internet customers a wide range of the finest products at competitive prices. 

Information Privacy Policy 

The Cactus Tactical web store has detailed the following statements to demonstrate our firm commitment to privacy. These statements outline our information gathering and sharing practices.

Information We Collect 

When you order with the Cactus Tactical web store, we will ask you for your name, e-mail address, phone number, mailing address, credit card number, and credit card expiration date. This information will enable us to successfully complete your order and to notify you of your order status.

How We Use the Information 

We will not share any personally identifying data about our customers with anyone outside of the Cactus Tactical web store, its parent company - RBH Enterprises, LLC, and other related entities. Information about the activity of our web store customers is provided automatically when you complete a sale.  Strict security is maintained over all the information that is shared with us and any future use of this information will be to enhance your customer experience. 

1) We monitor customer page patterns and site usage to help us develop the design and layout of the online store.

2) The information we collect may be used to notify you occasionally of important functionality changes to the Cactus Tactical web store and special offers we think you'll find valuable.

You can opt out of receiving further marketing information from The Tactical Store at any time. Just tell us when you complete a purchase or contact us by email at cactustactical@cox.net.

What About "Cookies"? 

"Cookies" are small pieces of information stored by your browser on your computer's hard drive. Cookies do not contain any personally identifying information. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that.

A cookie lets you browse in the Cactus Tactical web store, put items in your shopping cart, and return several days later to continue where you left off, with the items still in the cart.  Please be assured that accepting a cookie does not give us access to your computer or personal information under any circumstances. 

Your Consent 

By using our website, you agree that the Cactus Tactical web store may collect and use this information. If we change our privacy policy, we will post the changes on this page so you are always informed about what information we collect, how we use it, and under what circumstances we disclose it. 

How We Protect Customer Information

When you place an order, access your account information, or send us personally identifying data, that information moves into a secure server. The “Secure Server Software“(SSL) encrypts all information you input before sending it, protecting your information from unauthorized access.

HOW TO ORDER A FIREARM

It's actually easier to do than you would think.

Place your order on-line through our 24 hour web store selecting the firearm that meets your needs and providing the appropriate payment source.

Find a dealer near you that will handle your transfer. Most dealers will provide this service and will charge around $20-30 to you directly to handle your transaction.

Have the dealer send us a copy of their signed license. It is legal for us to accept a faxed or e-mailed copy of your dealers' license. They can either fax it to 602-441-2446 or email a scanned version to sales@cactustactical.com. It is best if you can have the dealer attach your name or order number with the license so we may process your order in a timely manner.

Once we receive the payment and signed copy of the FFL license, we will ship the firearm to your dealer.

You fill out the necessary paperwork for your state with your receiving FFL dealer and pick up your firearm.

All sales of firearms are final.  We are not a warranty repair station for the various items we sell. We can assist you with contact information in the event of an issue with a purchased item.

DELIVERY INFORMATION

DELIVERY TIME FRAMES

97.3% of our orders are shipped with same or next day processing. In the rare case of an out of stock condition, please allow an absolute minimum of 7 - 10 business days for delivery. Every attempt is made to receive, process and ship an out of stock item within 2 weeks. On rare occasions,  the manufacturer or our suppliers will run out of a particular item, causing a significant  delay.  If an out of stock item is not received in 4 weeks, contact us and we will research and explain the particulars and offer alternatives. 

SHIPPING METHODS

The main delivery method is the US Postal Service utilizing Priority Mail. Delivery confirmation is added for the customer's protection. We will ship your order at our discretion by UPS only when the order is large or bulky or heavy. We don't offer overnight delivery as an online option. In certain instances, it is possible to ship your order in an expedited fashion at additional expense.

Cactus Tactical is not responsible for items that are designated delivered by the shipper but not received (for example, due to theft off a porch). Please request Signature Confirmation if it is not safe to leave a package.

We offer international shipping to certain countries. Items available for international delivery are restricted by UN Treaty. Generally, optics and firearms related parts cannot be shipped outside of the US unless the buyer arranges an import license for the purchase. Prohibited items selected for international delivery will be omitted from the order with notification made to the buyer. The customer is responsible for any export permits, fees, taxes, duties, etc. Shipping charges to locations outside of the United States will vary by destination and will be calculated during the shopping cart checkout process.

APO SHIPPING

Cactus Tactical provides the law enforcement community, security professionals, military personnel and recreational shooter with the very best equipment, prices and service possible.  If you can't find what you are looking for, give us a call or send us an email. We are committed to serving our customers in a manner that supports their current assignment or life style.  Accordingly, we use the United States Postal Service Priority Mail service to provide our Military customers with a direct shipping alternative.

Military customers on active duty outside of the CONUS:  If you need shipping to an APO/FPO address, place your order as normal using the web store. shopping cart and simply inform us that you desire USPS Priority Mail shipping to an APO / FPO address in the comments section of the shopping cart while also putting the alternate address in the shipping field provided during the checkout process.  If for whatever reason. you have any difficulties during checkout, please email or fax in your order.

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